Getting Started
Account Basics
- Can I create an account or log in with Facebook or Google?
- How do I delete my account and personal information?
- How do I reset my password?
- How do I switch between imperial and metric units?
- How do I update my credit card information?
- How do I update my profile?
- Is my credit card information safe?
- Why do you need my phone's location?
- Why is my account not showing as 'All-Access' in the app?
All-Access Subscription
- Can I add current All-Access members to my Group account?
- Can I purchase an All-Access subscription for someone else?
- Do I only need one subscription for OpenSnow & OpenSummit?
- Do you offer a free trial for an All-Access subscription?
- Do you offer discount subscriptions?
- How do I add friends & family to my Group account?
- How many friends & family can join my Group account?
- What are the benefits of being an All-Access subscriber?
- What is your refund policy?
- Why are you charging for All-Access? Don't you make money from advertisements?
Mobile Apps
Frequently Asked Questions
- Can we use your weather forecasts on our site?
- Can you tell me where I should ski based on long-range forecasts?
- How do you calculate the snow forecast summary?
- How do you make your forecasts?
- How far in advance can I trust weather forecasts?
- I'm looking for powder, BUT I need to book a trip months in advance. What should I do?
- What are your credentials?
- What is the difference between the blue and orange snow forecast bars?
- Why are your forecasts different from other weather services?